HARBOR HOUSE MAIL SERVICES
WHAT CAN HARBOR HOUSE MAILING OPERATIONS DO FOR YOU?

General Info | FAQs | HH Holidays| Testimonials

  We are able to:

• import and manipulateall data types and sort for the most cost effective postage rates 
• data formatting can be exported back into the format requested by customer
• assist with the design of the your mail piece with the least expense in mind
• mailing operations certifies all addresses and returns using cass software, the results of those that do not meet the addressing requirements for the discounted postage rates so that the customer may remedy prior to the mailing
• perform the NCOA comparisons at both the 48 and 18 month look back periods. results are normally available within 24-48 hours

For bulk mail preperation we provide:
• TABBING (WAFER SEAL)
• FOLDING
• INSERTING
• SEALING
• COLLATING
• MAIL MERGES
• SPECIAL FORMATTING

We can create self mailers using company provided materials

We are compliant with all usps addressing and sorting requirements.

The participants of Harbor House enjoy assembling customer products
and packages manually.

We perform collating and prepararation of bulk marketing packages
by insertion and assembly of materials and marketing items.
— i.e. books, magnets, boxing foam, etc.

We offer quality service, competitive pricing and a fast turn around for our customers.

For quotes or to discuss your mailing or fulfillment needs contatct:
Celena Olliges
Customer Service Coordinator
(502) 719-0072, ext 28
(502) 719-0078 fax
colliges@hhlou.org

General Questions (FAQs)

How many pieces of mail constitute a “Bulk” Mailing?

How can I obtain a permit account for my company?

Can we use HH’s permit account?

Can I pay for postage with a credit card?

How long does it take to complete a Bulk Mailing?

How can I send my list of addressees to HH?

What file format is required for the address file?

Can HH perform a mail merge and include an “e-signature”?

How many pieces of mail constitute a “Bulk” Mailing?

200 – minimum for any mailing other than 1st Class 500 – minimum for 1st Class

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How can I obtain a permit account for my company?

Contact the Bulk Mailing Facility at the USPS to obtain the appropriate paperwork. Once paperwork is approved, the permit account can be used. There is a fee which is renewable each year.

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Can we use HH’s permit account?

Yes. You can have it printed on your materials or HH can print it. You simply deposit the funds into the permit to cover the postage. Our permit can NOT be used as Non-Profit unless your company is registered at the USPS as a non-profit (PO will provide a GHOST #).

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Can I pay for postage with a credit card?

Currently the Bulk Mailing Centers do NOT accept credit card payments. You can go to one of the facilities to place funds into the permit using cash or check. Always obtain a receipt so that confirmation of deposit is on hand.

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How long does it take to complete a Bulk Mailing?

This depends on the size and requirements of the job. In most cases, jobs are completed and shipped within 3 Business days. Factors that expedite the completion of a Bulk Mailing include: Providing a database of addressees in a consistent format and contain current mailing addresses, ensuring that sufficient supplies are ordered and delivered in advance, and scheduling your job with HH.

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How can I send my list of addressees to HH?

It can be sent on diskette, disc, or via e-mail.

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What file format is required for the address file?

HH is able to manipulate most all data types. Files saved in Excel, ASCII or other text formats are preferred.

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Can HH perform a mail merge and include an “e-signature”

Yes. Send the signature along with the letter and database of addressee’s. We will create a draft for your review and approval before running the job.

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USPS Holidays 2009 (Mail does not run)

Tuesday, January 1 - New Year's Day Monday, January 21 - Martin Luther King Jr's Birthday Monday, February 18 - Washington's Birthday (President's Day) Monday, May 26 - Memorial Day Friday, July 4 - Independence Day Monday, September 1 - Labor Day Monday, October 13 - Columbus Day Tuesday, November 11 - Veterans Day Thursday, November 27 - Thanksgiving Day Thursday, December 25 - Christmas Day Thursday, January 1, 2010 - New Year's Day

Harbor House Testimonials

Dear Harbor House, Harbor House has served the Metropolitan Housing Coalition’s mailing needs since May 2004 and we couldn’t be happier!  We use them to mail all of our mass mailings, which includes: our monthly newsletter, 3-5 annual publications, and annual event invitations.  Each year Harbor House is responsible for at least 12,000 pieces of MHC mail. We have had nothing but wonderful, timely service from the staff and clients at Harbor House.  Not only do they prepare the mailings, but they also return any unsent mailings to our office–all at a reasonably low cost! We are proud to use Harbor House as our mailing center!  Not only does Harbor House provide income opportunities to special individuals, they also provide excellent customer service.  I would love to talk to you more about MHC’s experience with Harbor House!  Feel free to contact me with any questions! Kendell L. Nash Development Director and Advocacy Project Coordinator Metropolitan Housing Coalition

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Dear Celena, We want to commend you for the excellent job Harbor House does in processing our mass mailings.We can depend on Harbor House to process our mailings correct, at the lowest possible rate and on time. THANK YOU for providing a great service! Myra Casey The Library Foundation 301 York Street, Louisville, KY 40203

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